Physical Accessibility
Our facility is designed with accessibility in mind:

Entranceways and service areas are wheelchair accessible
Staff are trained to assist clients who may require additional support
Service animals are always welcome
We are happy to provide assistance with carrying pet carriers or helping with paperwork upon request

If you require special assistance or have accessibility-related needs when visiting us, please let us know in advance so we can best accommodate you.

Digital Accessibility
We aim to make our digital content (including our website, social media pages, and online forms) accessible to all users. Our efforts include:

Using readable fonts and high-contrast colors
Providing alternative text for images
Ensuring our website works with common screen readers and keyboard navigation
Minimizing animations or flashing elements to support users with sensory sensitivities

If you encounter any issues accessing information on our website or digital platforms, please contact us and we will work promptly to provide the content in an alternative format or resolve the issue.

Accessibility Statement

This statement was last updated on [enter relevant date].

We at [enter organization / business name] are working to make our site [enter site name and address] accessible to people with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

Used the Accessibility Wizard to find and fix potential accessibility issues
Set the language of the site
Set the content order of the site’s pages
Defined clear heading structures on all of the site’s pages
Added alternative text to images
Implemented color combinations that meet the required color contrast
Reduced the use of motion on the site
Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (e.g., the parking lot and / or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]