Refund Policy

Cancellations/No-show Policy
Deposits:

• A non-refundable deposit is required at the time of booking to secure your grooming appointment.

• This deposit is applied towards the total cost of the grooming service.

Cancellations:

• Clients may cancel or reschedule appointments up to 24 hours before the scheduled grooming session without incurring additional charges.

• Cancellations made less than 24 hours before the scheduled appointment will result in forfeiture of the deposit.

No-Show Policy:

• Failure to show up for a scheduled appointment without prior notice will result in the forfeiture of the deposit and $50 no-show fee will be charged to clients.

• Clients with repeated no-show instances may be required to prepay for future appointments.

Late Arrival

• Clients arriving more than 20 minutes late may be asked to reschedule or may be charged $20 late fee. Please inform us if a different person is picking up your cat when dropped off, as we will not hand any cat to a person we don’t know / we don’t have on file.

Quality Assurance:

• If you are dissatisfied with the grooming service provided, please notify us within 48 hours of the appointment.

• We will review the concerns and, if necessary, schedule a complimentary follow-up appointment to address any issues.